Privacy and Cookie Policy

Effective Date: 05/25/2018

The Privacy Policy describes how Op4G (“Opinions4Good”, “OpinionPlus”) processes Personal Data in the context of online panel communities, surveys, reward payments, websites and web applications. Specifically, it describes the types of Personal Data requested for use with our panels, the purposes for which we collect that Personal Data, and what measures we’ve taken to secure the data.

This Privacy Policy does not apply to the Processing of Personal Data collected via surveys administered by third parties. Registration with, use of, and access to our Panels, Surveys and websites is subject to this Privacy Policy and our <a href=”/terms-of-use/”>Terms and Conditions</a>.

Collection of Member Data

We request the following data from you immediately upon registration:

  • Contact information, g. your name and email address
  • Unique identifying information such as a username and password

We also collect the following demographic information and use it to determine which surveys you may be eligible for:

  • Date of Birth
  • Gender
  • Marital Status
  • Employment/Industry Focus
  • Personal Interests
  • Health Information

This information is your user profile, and is used by Op4G to do the following:

  • Develop site updates to improve user experience
  • Respond to customer service requests
  • Administer your account and reward points
  • Send you monthly newsletters
  • Administer targeted surveys and product tests

Do we share or sell any of this information? 

We are extremely protective of our members’ personal information and will never you’re your name or email address to a third party.   We do share your personal information with third parties only in the ways that are described in this privacy policy.

We may provide your personal information to companies that provide services to help us with our business activities such as sending you newsletters. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information as required by law, such as to comply with a subpoena or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request. If Op4G is involved in a merger, acquisition, or sale of any portion of its assets, you will be notified via email and/or via a prominent notice on this website. Any change in ownership or transferal of your personal information will only be done with the express content of you, the membership.

Our clients and research partners are not permitted to directly contact you, or any member of our Op4G properties without documented approval by Op4G.   Methodologies that require personal contact (follow-up interviews, in-home and on-site product testing, focus groups) must be approved by Op4G and would require written or digital consent from you.

How do clients contact members if a follow-up is required?

Op4G will oversee and approve all member and client communication in the event that a client wishes to include you in an interview, product test, or other service beyond the scope of Opinions4Good and OpinionPlus web surveys.

How does Op4G keep data secure?   

Op4G stores personal and survey data in two physically separate server environments hosted by providers who ensure compliance with EU-US Privacy Shield and GDPR.  Deliverables are provided to clients via a ‘pseudonymous’ data management framework.   This means any data delivered to our clients or data processors will not include names, emails or other identifiable fields.

Your security when we collect any user data is also critical to us.  Any data collected by Op4G is encrypted using Secure Socket Layer (SSL) security technology.

We follow and try to exceed industry standards to protect your personal data.  However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.  In the event of a breach or loss of personal data, we will directly contact our members and/or clients with all pertinent information.

What data does Op4G use to track my survey and reward progress?  

Members are assigned a non-traceable unique username that allows only Op4G staff to certify the authenticity of information we send to our clients. Our system is built to prevent the revealing of any individual identity.

Can I access my user data?  How long do you retain it and why?  

You can access and modify your profile via our websites.  It is the responsibility of you, the member, to correct, update, or amend personal information while their account is active in order to continue participating in the Opinions4Good or OpinionPlus properties.

Op4G will retain member data for all active accounts to provide surveys, process payments, comply with legal obligations, resolve all disputes.   See below for inactive, banned, or deactivated accounts.

So what is considered an inactive account, and what happens to it?

Inactive means the member has not logged in or attempted to take a survey within that span of time.   Accounts with six or more months of inactivity may be deleted at our discretion.  We will not retain your personal data.

What happens if my account is locked or banned?

If a member is banned due to fraudulent activity or violation of the Terms of Service, data may be retained and used to improve fraud detection methods   Blacklisted and fraudulent Members wishing to discuss or contest a closed account are encouraged to email our support team at support@op4g.com.

We require our members to consent fully and willfully.  

New registrants must freely provide consent to our Terms of Service and Privacy Policy, and can revoke this consent at any time.

Members have total control over the volume of communication they receive from Op4G and our participating non-profit partners. If you participate, classification and demographic questions (such as gender, age, profession, or postal code), will often be asked to gauge your eligibility.

We use this data provided by you to target specific surveys that fit your lifestyle and profession, as well as provide insights into client-funded studies associated with a variety of topics and industries.

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you.  You can choose to stop receiving correspondence at any time by following the Unsubscribe instructions included in both the header and content of our email invitations, or by accessing the email preferences in your Account Settings of either website.

You can withdraw consent and opt out at any time. 

Want to leave Opinions4Good or OpinionPlus?  A single step of clicking ‘Delete My Account’ on your Account Profile will remove all personal, demographic, and member information from our databases as required by applicable law.  Per our Terms of Service, deleting your account may result in forfeiture of the accrued account balance.

Cookie and Tracking Policy

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes.  We utilize session (temporary) cookies to enhance your user experience by storing website preferences during that session, and within our hosted surveys to track your progress and survye status.  While we do not require cookies to be enable to access our websites, many of our research partners require cookies to enter their surveys.  Disabling cookies in your browser will limit the number of survey opportunities you qualify for.

We also collect and parse web server logs, which include data such as IP addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

Links to 3rd Party Sites

Our web properties may occasionally provide links to third party sites or resources that are not covered by the Op4G Privacy Policy.  Any data submitted to third party sites will be governed by that entity’s Privacy Policy.  We encourage you to carefully read the privacy policy of any website you visit prior to submitting any personal information.

Blogs and Contact Forms      

Op4G’s Opinions4Good site hosts a blog feature with public commentary.  Comments shared within these public features may be read, collected, and used by others who access them.  To request removal of your personal information from our blog or community forum, contact us at support@op4g.com.

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at support@op4g.com.

Social Media Integration

Our web properties include several social media features, such as Facebook’s Like and Share buttons and other interactive programs hosted by social media sites.   These features may collect your IP address, site activity, and often will require authentication and/or your social media credentials to function properly   Op4G does not record or store this data, and any data submitted to a social media account will be governed by that site or company’s privacy policy.

No Surprises

Op4G will both email and prominently display any changes to our Privacy Policy.   If Op4G intends to have a change in ownership or controlling interest, or if we make any material changes, members will be notified by their registered email as well as a notice on our websites prior to any change.

We strive for 100% transparency.    

Have a question or concern that we don’t answer on our website?  Op4G has a dedicated support team available via email at support@op4g.com,

Security or compliance concern?   Contact our Data Protection Officer.  

Op4G’s Data Protection Officer is responsible for all matters relating to privacy and data protection.    For specific questions relating to our data practices and compliance, contact us by phone or mail at:

Opinions for Good (Op4G, Inc.)
Attn: Data Protection Officer
93 Middle Street in Portsmouth
New Hampshire, 03801
p: 603-766-5858